E-Commerce AI Customer Support Bot
NexaRetail — UK-based fashion e-commerce with 50,000 monthly orders
Challenge: Customer support team overwhelmed with 2,000+ daily queries. Average response time was 6+ hours, causing cart abandonment and poor reviews.
Solution: Deployed a GPT-4 powered AI chatbot trained on product catalog, FAQs, order data, and return policies — integrated with Shopify and Zendesk.
